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Tuesday 10 December 2013

Unit 1 Revision 2013 / 2014

People in Business

Long Question 1

Questions

Tuesday 7th January class1

Tuesday 7th January homework

Wednesday 8th January class

Wednesday 8th January homework

Friday 10th January class

Friday 10th January homework

Saturday 11th January homework

Sunday 12th January homework


  1. Discuss the relationships between consumers and producers? 15 marks 6 minutes
  2. Describe a competitive and a co-operative relationship between two producers in the same line of business, use examples 15 marks 6 minutes
  3. The relationship between an enterprise and its stakeholders may be competitive or co-operative.  Discuss this this statement using examples. 15 marks 6 minutes
  4. Describe using examples, one co-operative and one competitive relationship that may exist either between or within organisations. 20 marks 8 minutes
  5. Explain using examples the relationship that exists between investors and entrepreneurs  15 marks 6 minutes
  6. Illustrate the role of interest groups in business 10 marks 4 minutes
  7. Describe what is meant by Discrimination as set out under the terms of the Employment Equality Act 1998.  List five distinct grounds under which discrimination is outlawed under the Act. 20 marks 8 minutes
  8. Evaluate the role of the Director of Equality Investigations in solving conflicts in business. 20 marks 8 minutes
  9. Under the terms of the Unfair dismissals Act 1977/1993 illustrate
    1. The grounds for dismissal that are deemed unfair 20 marks 8 minutes
    2. The grounds for dismissal that are deemed fair 20 marks 8 minutes
    3. The methods of redress for an unfair dismissal,  15 marks 6 minutes
    4. The procedures for dismissal 20 marks 8 minutes
  10. Evaluate the main provisions of the Consumer Protection Act 2007 in protecting consumers 20 marks 8 minutes
  11. Evaluate the role of the office of the Ombudsman for Public Service 15 marks 6 minutes
  12. Under the terms of the Industrial Relations Act 1990 explain:
    1. Define trade dispute 10 marks 4 minutes
    2. Outline the provision for picketing 15 marks 6 minutes
    3. The reasons for a legitimate trade dispute 20 marks 8 minutes
    4. The reasons for an illegal trade dispute 15 marks 6 minutes
    5. The provisions for organizing industrial action 15 marks 6 minutes
  13. Evaluate the role of the Labour Court in dealing with industrial disputes 20 marks 8 minutes
  14. Outline the impact on trade unions of the main provisions of the Industrial Relations Act 1990 20 marks 8 minutes
  15. Describe two types of official industrial action a trade union can undertake as part of a trade dispute 10 marks 4 minutes
  16. Describe how conflict between an employer and an employee could be resolved in a non legislative manner 15 marks 6 minutes
  17. Describe how conflict between an employer and an employee could be resolved in a legislative manner 15 marks 6 minutes
  18. Describe how conflict between a consumer and a retailer could be resolved in a non legislative manner 15 marks 6 minutes
  19. Describe how conflict between a consumer and a retailer could be resolved in a  legislative manner 15 marks 6 minutes
  20. Discuss the rights of the consumer under the terms of the sale of goods and supply of services Act 1980 20 marks 8 minutes
  21. Illustrate the forms of redress available to consumers for breach of the ale of goods and supply of services Act 1980 15marks 6 minutes
  22. Evaluate the Small Claims court 15 marks 6 minutes
  23. Evaluate the Employment Appeals Tribunal 15 marks 6 minutes
  24. Evaluate the Labour Relations Commission 20 marks 8 minutes
  25. Explain the term data protection under the terms of the Data Protection Act 1988 / 2003 10 marks 4 minutes
  26. Discuss :
    1. the role of the Data controller 15 marks 6 minutes
    2. the rights of the Data subject 15 marks 6 minutes
    3. the obligations of the Data protection commissioner 15 marks 6 minutes
  27. Evaluate the role of the NCA in protecting consumers 20 marks 8 minutes
  28. Define contract and Illustrate how invitation to treat is not a valid contract 20 marks
  29. Illustrate the remedies for breach of contract 15 marks 6 minutes
  30. Illustrate the methods to terminate a valid contract 20 marks 8 minutes
  31. Illustrate the elements of a valid contract 20 marks 8 minutes
  32. Illustrate the term constructive dismissal 10 marks 4 minutes
  33. Explain the role of any 2 people in business 15 marks 6 minutes
  34. How can business lessen the likelihood of an industrial conflict 20 marks 8 minutes
  35. Illustrate the difference between arbitration and conciliation 10 marks 4 minutes
  36. Identify types of industrial problems between employers and employees 20 marks 8 minutes
Short Questions based on unit 1
4 MINUTES per question
  1. 2013Q2 NCA, Q7 Unfair dismissal
  2. 2012 Q2 words and terms
  3. 2011 Q7 types of industrial action
  4. 2010 Q9 Fair dismissal
  5. 2009 Q8 Contract -elements
  6. 2008 Q2 Contract - invitation, Q9 discrimination
  7. 2007 Q5 contract -element, Q8 relationship
  8. 2006 Q2 consumer 
  9. 2005 Q1 contract - element
  10. 2004 Q1solving conflict
  11. 2002 Q1solving conflict
Start with Q11 and work back

Know each of the following:
NCA
LRC
IRO
RC
EAT
CAI
IBEC
ICTU
IFA
SIPTU

Unit 1 case study questions:

Year
Case
Question
2009
RES Ltd
C
2004
Peter Palmor
B

Thursday 28 November 2013

Unit 7 in brief

Unit 7


What we will cover:

              Balance of Trade and Payments
           Why import? Why export? Barriers to trade, government     assistance to international trade, IT and international trade
        EU institutes - who they are and what they do
                 EU policies - what they are and what they do. 
              Interest groups,  Directives and regulations and SEM
            Transnational companies, reasons for them, advantages and disadvantages.  Global Marketing

Balance of Trade and Payments

Exports: Money comes into the country
Imports : Money goes out of the country
Visible : Goods
Invisible : Services
Exam Papers
2011 SQ5 a
2006 SQ10 a

Balance of Trade and Payments

Balance of Trade  : The difference in the value of goods Ireland exports and imports

VISIBLE exports - VISIBLE imports = balance of trade surplus (+) or Deficit (-)

Balance of Payment  : The difference in the value of goods and services Ireland exports and imports

TOTAL (Visible + Invisible) exports - TOTAL (Visible + Invisible) imports = balance of payment surplus (+) or Deficit (-)

Example
See book p430


Exam Papers
2011 SQ5 b
2006 SQ10 b note: total - invisible = visible
2013 Q3 a

International Trade

Why Import
  • More choice for consumers - Brandy Melville , Hot topic
  • Lack of natural resources - oil
  • Unsuitable climate - bananas
  • Lack of skill - making cars
Why Export / opportunitiesp432
  • Increase sales - much bigger market
  • lower costs - economies of scale
  • Diversification - spread the risk
  • Survival - Ireland has a limited market (small country)

Challengesp438


·       Import and export duty – Tariffs

·       Distribution

·       Establishing a new market – new marketing mix

·       Communication –Language

·       Time difference

Exam papers
2013 Q3 b

Barriers to Trade

  • Tariff
  • Quota
  • Embargo
  • Subsidy
Read book p 434
Exam Papers
2010 SQ8
2012 Q3 b

Government assistance with International trade

  • Enterprise Ireland
Provide
    • grants to help export
    • training courses to assist in exporting
    • assistance with market research, documentation, labelling and so on
to businesses in Ireland that wish to export their products.
  • Department of Enterprise, Trade and Employment
They give advice on legalities and regulations for exporting.  They also provide export credit insurance, where the Irish Government will pay the exporter if the foreign customer doesn't
  • Diplomatic services
Irish diplomatic services help promote Ireland abroad.  They lobby foreign governments to trade with Irish companies.  They help to organise trade fairs abroad.

Role / Benefits of ICT in International trade

  • Increased sales
E-commerce
  • Advertising
WWW
  • Communications
E-mail
  • Market Research
WWW
  • Reduce Costs
Video Conferencing

Read book p440
Exam papers 2012 Q3 a

Changes in International Trade

Read book p435-436
Exam papers
2002 SQ9
2008 SQ4
2012 SQ9
2007 SQ6

European Union

EU Institutes

European Commission

Made up of commissioners who are given different responsibilities.  Each commissioner represents interests of the EU
  • Propose new EU laws
Think up new ideas for laws to benefit the 27 countries in the EU.Once such law drafted by the commission was the law for minimum wage
  • Enforce EU laws
They supervise the EU to make sure everyone obeys EU laws.  They are responsible for making sure EU policies are carried out properly.
  • Draft the EU budget
They make the initial decision as to how much money each country should get from the EU.  Each of the 27 countries are very reliant on this financial support.

European Parliament

Elected by the citizens of the EU to represents their interests in decision making.  There are over 700 members in Parliament, known as MEPs.  Each member represents interests of the EU
  • To debate and approve EU laws
The Parliament must consider all laws proposed by the commission.  They discuss the advantages and disadvantages of each law.  If the Parliament do not agree with the proposal it will not become law. (Co-decision)
  • To supervise the EU
It supervises the Council of the EU.  It calls the president of the Council to come before Parliament to answer their questions.
  • To approve the EU budget
The Parliament has the power together with the council of the EU to approve of or reject the entire EU budget.

Council of the European Union / ministers

The most important decision making body in the EU.  Made up of relevant ministers from each EU country (changes according to topic).  Each minister represents interests of their own country
  • Final Say in EU laws and budget
The council pass EU laws.  Once the Parliament agree (co-decision) then the council will discuss the law and vote to pass or reject.  This is the final decision on the law.  They also have the power to reject the EU budget
  • Conclude international agreements
The council officially signs agreements on behalf of the EU.  These agreements often cover areas such as fisheries, science, technology and transport.
  •  To co-ordinate member states working together
They allow member states work together in the areas of foreign policy, security and defence

European Court of Auditors

Responsible for EU finance.  Each auditor represents interests of the EU
  • Ensure the budget is managed
it is the job of the Auditors to check that EU funds, which come from taxpayers money are properly collected and spent legally, economically and for the intended purpose
  • Carries out audits
It can audit any country or organisation that receive EU funding to make sure the money was not wasted.  They may carry out on the spot checks.
  • They prepare a report
Based on their findings each year they draw up a report for the commission

Court of Justice

They apply laws to all EU countriesEach judge represents interests of the EU
  • Advices member states
They make sure each country understands the laws and how they apply to their country.  They make sure different countries do not have different rulings
  • Makes sure countries obey laws
If a country breaks an EU law they go before the court.  They also try to settle disputes between EU countries, institutions, citizens and businesses
  • Can strike down EU law
If a member state or institution believe that a particular EU law is illegal they may go to the court to annul it.

Exam Questions

2010 SQ4
2009 SQ10
2004 SQ8
2005 Q3 b



EU Decision Making

  • Proposal of legislation / decision
The European Commission is responsible for drawing up proposals for new European Legislation or changes to existing legislation.  These proposals must be in the best interest of the union
  • Discussion and consultation
Proposals are sent to the European Parliament for discussion.  If the Members of the European Parliament (MEP) agree and approve the proposal will be passed on.  However, they can ask commission to amend proposals before passing them on.  They can also decide if proposal should be rejected (Co-decision).
  • Approval of decisions
The Council of Ministers are the most powerful institution in the EU.  The council representing their country of origin have the power to vote and adopt decisions.  They must always consider the views of Parliament .
In some decisions (co-decisions) Parliament does not merely give its opinions but it shares legislative power equally with Council.
  • Enforcing EU law
The commission together with the Court of Justice is responsible for making sure EU law is properly applied in all member states.  If it finds that an EU country is not applying an EU law they take steps to put the situation right.


 Eu Policies

Programmes designed to help categories of people in the EU.

Common Agriculture Policy

To give all farmers in the EU a decent standard of living
  • Free trade
Farmers are allowed sell products anywhere in EU without any barriers or restrictions.  This gives Irish farmers a much bigger market
  • Financial aid
CAP established the single payment scheme which tops up the incomes of farmers to help them survive.  Farmers have to reach EU standards to receive this.  This ensures farmers in Ireland remains viable.  They also provide provisions for farmers in emergency situations, such as natural disasters or outbreaks of animal disease.
  • Promotes innovation
Spends money on research programmes to come up with new ways to improve farming and improve the environment.
  • Protects trade
CAP adds tariff on non-EU food imported to make it dearer and encourage consumers to buy EU.

See book page 454 for more details

Common Fishery Policy

To give all those in the EU fishing industry a decent standard of living and to conserve fish stocks
  • Financial Assistance
The CFP provides grants to buy better boats and to modernise fishing technology. 
  • Help promotions
The CFP pays for marketing campaigns to encourage consumers to buy more fish
  • Protecting fishing stack
Every country has a quota of fish it can catch each year.  The CFP sets limits on the size of the holes in nets to stop immature fish being caught.  They also help patrol the waters to prevent illegal fishing
See book p455

EU Social Charter

To improve working and living conditions for EU citizens
  • Freedom of movement
EU citizens have the right to work in any EU country they want and be treated the same as nationals of that country.
  • Fair wage and conditions
All EU countries must set a minimum wage that will give workers and their families a decent standard of living. 
EU workers can work only a maximum of 48 hours a week.  They also have the right to public holidays with pay and four weeks paid annual holiday.
  • Adequate communication
EU workers have the right to be consulted by the employer and to take part in decision making in their company.  They must be kept informed regularly by their boss of the financial situation the business is in.
See book p456

Competition Policy

Ensures EU consumers get quality products at reasonable prices
  • Prevents Cartels
This is an illegal secret agreement between competitors to restrict competition.  Businesses are not allowed to work together to rip off consumers by agreeing that they will all charge the same high price.
  • Power can not be abused
Businesses in a dominant position in the market cannot abuse their power by increasing prices or trying to stop new competitors from entering the market
They also ensure that enterprises cannot enjoy a monopoly position.  This means they cannot be the only business selling a particular product.  They must be open to competition.
  • Prevents mergers and takeovers that would reduce free competition
They must seek and obtain permission from the European Commission to go ahead.  Permission is denied if the commission believes that such a merger or takeover would be bad for competition.

See book 456
Exam Papers
2005 Q3 b (i)
2006 Qb b

Interest Groups

A group of people that come together to fight for a common goal
There are thousands of special interests in the EU including:
  • IBEC
  • ICTU
  • IFA
  • Amnesty International
  • Lobby members of the European Parliament
Special interest groups will phone, write to and meet with MEP's to try to persuade them to vote a certain way.  They will send a petition to the European Parliament about an issue they feel strongly about in order to pressurise the MEP's into doing something about it.
  • Lobby the Commission
They meet with commissioners and make them aware of the particular problems and issues that concern them.  They want to influence Commission into changing laws in accordance with their needs.  Therefore special interest groups sometimes initiate the ideas that eventually become law.
  • Set up offices in Brussels
Many EU decisions are made in Brussels and in order to access decision makers special interest groups set up offices there.  It facilitates regular quick access to the most influential people in the EU decision making process.

     Exam papers
    2007 Q3 c

    EU Directive

  • A Law that all EU members must implement
When a directive is passed by the council of ministers then all EU countries must accept it and obey the principles of the directive
  • Must be achieved by a given date
All countries are given a date that they must implement and change their countries law to include the new Directive by.
Example
The WEEE (Waste Electrical and Electronic Equipment) Directive states that Irish retailers must allow customers to leave back their old WEEE for free when they buy new equipment from the shop. 

EU Regulation 

  • A Law that all EU members must obey
When a regulation is passed by the council of ministers it becomes directly applicable
  • Most direct type of law
It comes into force immediately and must be obeyed by all as soon as it is passed
Example
Regulation 261 /2004
Sets out the rules on compensation and assistance to airline passengers in the event of long delays to their flight cancellations or being denied boarding.
Exam Papers
2013 SQ 9
2007 SQ3
2008 Q3c

Single European Market

Read book p458 - 459
Exam papers
2009 Q3 a


Transnational / Multinational Companies / Global Companies

·         A company with headquarters in one country and further branches around the world.

·         Known as business giants.

·         They bring new technology, job opportunities and competition to the Irish market.

Reasons for their Development
·         Increase profits

·         Diversification

·         Eliminate trading barriers

·         Advances in technology

Advantages of TNC
  • Create jobs
  • Bring new technology
  • Competition
  • Pay Tax
  • Encourage enterprise
Disadvantages of TNC
  • They may leave
  • Too much power
  • Repatriate profit
  • Decisions made abroad

Global Marketing

·         Global Customer Satisfaction
Meeting the needs of consumers around the world
·         One single market
Focus on the similarities between people around the world and try to satisfy the common needs and wants of people everywhere.

·         Global Marketing Mix
Some companies use a STANDARISED MARKETING MIX(same mix in each country), for example Coca Cola.  Other companies change their mix in accordance with culture, tastes etc.  This is called an ADAPTED MARKETING MIX.

Global Marketing Mix
Global Product

·         Brand Name

·         Mass Production

·         Standardisation
Global Price
How is price set:
·         The income of consumers

·         Currency used

·         Tax and Tariffs

·         Competition

·         Cost of production and distribution
Global Place
·         Channel of distribution

o   Manufacture in the country

o   Agents

o   Local distributors
Global Promotion
Global Advertising – may change language
Global PR – Famous Celebrity (Endorsement) Sponsor World Cup or Olympic games
Global Sales Promotions – Holiday Competition
Global Personal Selling – global sales representatives

The importance of a global Marketing Mix
The business will want global customer satisfaction.
·         To have the right Global product

·         Uses Global pricing

·         Use an effective Global promotion

·         In the Global place














Monday 25 November 2013

Business Social Responsibilities

Social Responsibility

 

 
 
A business has responsibilities to all stakeholders:
  • Investors
  • Employees
  • Customers
  • Service Providers
  • Suppliers
  • Government
  • and the general public
The business must act:
  • Ethically / morally in dealing with them
  • Environmental responsible
in all their business activities.
 

Business Ethics / social responsibility

 
  • Honesty in business dealings
Treating all people they come into contact with fairly, doing the right thing in all situations regardless of profit.


  •  Business should develop a code of ethics
A guide that sets out behaviour in situations.  It tells the correct way to behave and the correct thing to do.
 

 
  • Promotes positive choices and sustainability

A business that promotes ethical behaviour will act in a moral way, they will encourage all their stakeholders to do likewise.  The advantages to the business of acting in an ethically way will greatly help the business long term survival.
Exam papers
2006 SQ8

How can a business be ethical / socially responsible in their dealings with stakeholders?

Investors
They give financial assistance to the business.  A business has a responsibility to provide them with accurate financial information and give them a good return on their investment. 
Bank – pay back loan with interest, Investors get a good dividend, Government – use grants according to conditions
 Advantage: Easier to gain more finance in the future

Employees
They work for the business.  A business has a responsibility to provide them with fair wage for the work they do, safe working conditions and not to discriminate them.
 
Advantage: they will stay loyal and work hard

Customers.
The people who buy the products and services.  A business has a responsibility to provide them with good quality goods at a fair price and a good after sales services.
 
Advantage: they will return again in the future

Service Providers.
A business may require services from another business, such as accounting services, legal services, cleaning services etc.  A business has a responsibility to provide them with fair and prompt payment for the service they receive.
 
Advantage: they will return the ethical behaviour and provide the best service
 
Producers / Suppliers
Provide a business with raw materials. A business has a responsibility to use fair trade suppliers.  To pay them fairly and on time.
 
Advantage: they will make sure supplies are of the best quality and arrive in good time to you.
 
Government
Look after the running of the country.  A business has a responsibility to provide them with payment of all taxes legally required from them and to obey all laws set by them.
 
Advantage: they will provide the business with assistance and advice if needed in the future.  They will use the taxes to improve local infrastructure.
 
The general public
All people living in the area around the business.  A business has a responsibility to provide them services, jobs, sponsorship for local teams.  To protect their environment and support other businesses.
 
Advantage: they will shop local, provide workers and promote the business.
 
 
 Exam papers
2009 Q2 a

 

A business can encourage ethical behaviour by:

  • Leading by example
  • Preparing a code of ethics
  • Carry out an ethical audit
  • Listen to stakeholders
Read book p418 & 419
Exam papers
2012 Q2 c

 

The Environment


A business must make sure to minimise any harmful effects it may have on the environment.  It has a social responsibility to do the right thing.

Characteristics of an environmentally conscious business 

  • Sensitive
Aware of the environment around them and will minimise waste by reducing, reusing and recycling.
Reduces waste by taking measures such as photocopying on both sides, sending emails rather than memos etc
Reuses items such as paper clips, uses ceramic mugs rather than paper.
Recycles any waste it can, including, glass, paper, cardboard and so on

Cadbury Ireland developed an environmental strategy called ' Cadbury's purple goes green', it reduced packaging on selection boxes by over 30%
  • Open
Comes up with new ideas that will reduce any harmful impact on environment.  They are will to learn new ways by attending waste workshops.

Cadbury Ireland have introduced a new 100% sustainable sourced cardboard box to replace its traditional tin.  The box is 45% lighter and saves 200 tonnes of steel.
  • Honest
They will not hide accidents.  If the business has an industrial accident (oil leak) they tell authorities immediate so action can be taken.

The West Cork oil spill was an oil spill off the southern coast of Ireland in February 2009.  The Russian Navy have  accepted responsibility for the incident.The oil spill began heading eastwards and broke up. The spill threatens birds, dolphins, porpoises and seals that are native to Ireland's south coast.The Irish Farmers' Association (IFA) Aquaculture division called on the relevant local authorities and the Environmental Protection Agency to ensure that shellfish farmers in counties Cork, Wexford and Waterford were protected.
  • Consults
Communicates with all stakeholders before decisions are made they could effect the environment.  They will also prepare Environmental Impact Statement in order to communicate plans and to ensure there is a plan to minimise harmful impact.

After numerous complaints from local residents about shopping trolleys turning up in local areas and rivers, Tesco changed their shopping trolleys with a locking system that prevents them leaving the shopping centre.
  • Protective
Environmental business protect and preserve the environment.  They are interested in sustainable development so that future generations can live and prosper. 

Velvet Toilet Tissue makes plant 3 new trees to replace every tree they use.


Exam papers
2010 Q2 a

Environmental Responsibilities of a Business


  • Use renewable sources of energy
book p420 ' climate change'
  • Use effective waste management
Business must be aware of the environment around them and will minimise waste by reducing, reusing and recycling.
Reduces waste by taking measures such as photocopying on both sides, sending emails rather than memos etc
Reuses items such as paper clips, uses ceramic mugs rather than paper.
Recycles any waste it can, including, glass, paper, cardboard and so on

Cadbury Ireland developed an environmental strategy called ' Cadbury's purple goes green', it reduced packaging on selection boxes by over 30%
  • Reduce pollution
book p421 'pollution'
  • Engage in sustainable development
Environmental business protect and preserve the environment. They are interested in sustainable development so that future generations can live and prosper.

Velvet Toilet Tissue makes plant 3 new trees to replace every tree they use.
Exam papers
2008 Q2 b

 

Benefits of being Socially Responsible (Ethical and Environmental)

  • Increased sales
Consumers will be happy to shop with a business that has fair prices, good quality and good after sales services and in addition to this they are environmentally friendly.  Socially responsible business can enjoy high sales.

  • Easier to attract and retain staff
Employees will like working in an environment that pays fairly and provides good working conditions.  The morale in such a business will be high and workers will be happy to be there

  • Good Public Relations
If a business engages in fair trade this will reflect well on their image.  Also, if a business is known as being environmentally conscious this will give the public a positive image of the business.

  • Easier to gain finance
If a business is honest with their accounts and gives a good return on all investments, then when they seek finance in the future it will be much easier to get.

 

Effects on a business Costs and Revenue of being Socially Responsible (ethical and environmental)

Costs

  • Higher wages
Paying fair wage and providing good conditions will impact on a business expenses and reduce their net profit

  • Higher price to suppliers
If a business is to engage in fair trade they will pay a higher price for raw maerials and finished goods

  • Increased manufacturing costs
In buying reyclable materials and up to date environmentally friendly machinery that does not pollute, this will make the cost of manufacturing more expensive.

  • Lower energy costs
A business that meets its ethical and social responsibilities will save money in the long run by using renewable energy such as solar and wind power, which are much cheaper than fossil fuels.

Exam papers
2007 Q2 c

Revenue

  • Increased sales
  • Consumers will be happy to shop with a business that has fair prices, good quality and good after sales services and in addition to this they are environmentally friendly. Socially responsible business can enjoy high sales.
  • Easier to expand

  • If a business is honest with their accounts and gives a good return on all investments, then when they seek finance in the future to expand it will be much easier to get.  Expansion will result in higher profits

    • Open to new markets
    The 'green' market is growing and businesses that are environmentall aware will gain consumers from this market.  There are also government grants available to business that make changes to improve their environmental practices.
    

    • Higher production
    Employees will like working in an environment that pays fairly and provides good working conditions. The morale in such a business will be high and workers will be happy to be there and will work hard to increase their production, which will result in higher sales

    Exam papers
    2005 Q2 c