Unit 3 - Case Study

Applied Business question 2014 will have 1 question on Unit 3

32 minutes to answer the case study

20 marks = 8 minutes

30 marks = 12 minutes

40 marks = 16 minutes

Answering case study questions

1.Define key words in question

2.State

3.Explain

4.Quote

5.Apply the case

Unit 3 case study questions:

Year (Click link to view case study)	Case	Question
2011	Clothes for Us Ltd	A - Planning
2010	Castlewest Hotel and Conference Centre	B - Skills
2009	RES Ltd	C- Control
2006	Stylish Decor Ltd	A - Activities
2005	Circuit Ltd	C - Activities
2004	Peter Palmor	C - Skills

Management Skills

Management run a business on a day to day basis

Managers develop skills with time and practice

Leading

The ability to influence people to follow a particular path or direction. 

 

• Styles of leadership include:

Autocratic - dictating what needs to be done
Democratic - two way communicating with staff

Laissez faire - letting staff set their own goals and giving complete trust

QUOTE

Explain the quote

• An important leadership task is delegation. 

This involves giving others responsibility to carry out tasks.


QUOTE

Explain the quote

 

Leadership is evident in the case in the following areas

OR

Leadership is lacking in the case

In my opinion Leadership is important because .......................

 

Motivation

Factors that cause people to act in  specific ways can be influenced by management. 

• There are various theories examining motivation. 

Maslow identified a hierarchy of needs that motivate employees.  McGregor identified two types of managers, Manager X and Manager Y.  Both have different attitudes to motivation.
QUOTE

Explain the quote

• Rewards motivate staff

Staff are motivated using financial reward (pay and overtime) and non financial rewards (perks and praise)

QUOTE

Explain the quote

 

Motivation is evident in the case in the following areas

OR

Motivation is lacking in the case

 

In my opinion Motivation is important because .......................

 Communicating

The process of transferring a message between people in an organisation.

 

• Types of motivation

There are various types of motivation, they include

Verbal (meetings, phonecall)

Written (Memorandum, Report, Email, Letter)

Visual (charts and graphs)

QUOTE

Explain the quote

• Barriers to effective communiation

They include, language, noise,information overload, too many people in authority.

 

QUOTE

Explain the quote

• Importance of good communication

Creates high morale, co-operative relationships and good industrial relations

QUOTE

Explain the quote

 

Communication is evident in the case in the following areas

OR

Communication is lacking in the case

In my opinion Communication is important because .......................