Unit 3 Management Short Questions
4 minutes per question
Year
|
Question
|
Topic
|
2013
|
5
|
WWW
|
10
|
Motivation
|
|
2012
|
4
|
Delegation
|
5
|
Organisation
|
|
2011
|
3
|
Meetings
|
4
|
Organising
|
|
2009
|
7
|
Enterprise v management
|
2008
|
5
|
Meeting
|
2007
|
2
|
SWOT
|
7
|
Motivation
|
|
2006
|
3
|
Management
|
4
|
Organising
|
|
6
|
Memorandum
|
|
2005
|
4
|
Organising
|
5
|
E-mail
|
|
10
|
Chart
|
|
2004
|
4
|
Memorandum
|
5
|
Report
|
|
2003
|
3
|
Organising
|
6
|
Control
|
|
10
|
Chart
|
|
2002
|
4
|
Organising
|
5
|
EDI
|
|
10
|
Memorandum
|
Explain the role of:
AGM
EGM
MD
CEO
Memo
E-mail
E-commerce
EDI
AOB
LTD
The
Finance Director has a narrow Span of Control with 4 employees working under
them.
The Production Director has a wide Span of Control with 10 employees working under them
Q6.
NB
Manufacturing Business must have a Production department
Manager takes a personal risk to their reputation – Managers at Renault Ireland reputation will be ruined if the company do not do well
Manager aims to run the business- Mark Zuckerberg employess managers to take care of the day to day running of his business
AGM – Annual General Meeting, a company is legally required to have an AGM every year
EGM – Emergency General Meeting, if issues come up during the year the company will call an emergency meeting
Benefits:
1. Allows for face to face communication
2. There are lots of opinions on the issues being discussed as the meeting will not go ahead without the recommended quorum
A.
Giving employees jobs
The employer must pick competent, trustworthy and responsible employees who can do the job
Communication: The website provides opportunities for instant communication, both internally and externally. The Website can be used by management to communicate with customers, suppliers and staff.
E-business. Customers can buy on-line (i.e. online payments) and credit card payments can be taken.
Q10
Demotivated workforce as a result of the autocratic approach, lack of consultation and empowerment. Lack of trust; no delegation; low morale.
High labour turnover and re -training costs for the company.
2002
Q4
Name
business – Dunnes Stores
Shareholders
|
||||||||||||||||||||||||||||
Board of
Directors
|
||||||||||||||||||||||||||||
CEO
|
||||||||||||||||||||||||||||
Finance Director
|
HR Director
|
Sales
Director
|
Marketing
Director
|
|||||||||||||||||||||||||
1
|
2
|
3
|
4
|
5
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1
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2
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3
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4
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5
|
6
|
7
|
8
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1
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2
|
3
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4
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5
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6
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7
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8
|
9
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10
|
1
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2
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3
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4
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||
The Production Director has a wide Span of Control with 10 employees working under them
Q5.
·
Be environmentally friendly – no need for paper
documents
·
Reduce costs – no need for stationary or storage
of paper. People are replaced by
technology so wages costs are reduced
·
Improves control – invoices are sent instantly so
bills should be paid promptly resulting in good credit control. Orders are sent as needed so business should
have good stock control.
Q10.
Memorandum
To: Directors
From: Secretary
Date: 23/06/11
Re: Notice for
AGM
Notice is hereby given for the AGM of Tell Ltd:
Date: 12/02/2012
Time: 19.00
Venue: Tell Ltd Conference Centre
Mary Smyth
Secretary
|
2003
Q3.
Name
business – Dunnes Stores
Shareholders
|
||||||||||||||||||||||||||||
Board of
Directors
|
||||||||||||||||||||||||||||
CEO
|
||||||||||||||||||||||||||||
Finance Director
|
HR Director
|
Sales Director
|
Marketing
Director
|
|||||||||||||||||||||||||
1
|
2
|
3
|
4
|
5
|
1
|
2
|
3
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4
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5
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6
|
7
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8
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1
|
2
|
3
|
4
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5
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6
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7
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8
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9
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10
|
1
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2
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3
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4
|
||
Q6.
1. Stock control – staying above minimum and below maximum
stock
2. Quality control – using quality inspectors and circles
and achieving ISO 9000
3. Credit control – avoiding bad debts
Q10
Bar Chart done in class
2004
Q4.
Memorandum
To: All department managers
From: Managing Director
Date: 01/02/2012
Re: Training Day
Training will be provided on:
1. Quality Control
2. Solutions to barriers to effective communication
Signed:
Mary Smyth
Managing Director
2005
Q4
Shareholders
|
||||||||||||||||||||||||||||
Board of
Directors
|
||||||||||||||||||||||||||||
CEO
|
||||||||||||||||||||||||||||
Finance Director
|
HR Director
|
Production
Director
|
Marketing
Director
|
|||||||||||||||||||||||||
1
|
2
|
3
|
4
|
5
|
1
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2
|
3
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4
|
5
|
6
|
7
|
8
|
1
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2
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3
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4
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5
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6
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7
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8
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9
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10
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1
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2
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3
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4
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||
NB
Manufacturing Business must have a Production department
Q5.
1.
Viruses – email can often carry a virus that can
attack your computer system and loose data
2.
Security – people can hack in to your computer
or you may send it to the wrong address
3.
Software and hardware requirements – the person
you are sending mail to must have a computer and email account
Q10
Bar chart done in class
2006
Q3.
·
Aims – to run a business day to day
·
Activities – planning, controlling and
organising
·
Skills – Lead, motivate and communicate
Q4.
Shareholders
|
||||||||||||||||||||||||||||
Board of
Directors
|
||||||||||||||||||||||||||||
CEO
|
||||||||||||||||||||||||||||
Finance Director
|
HR Director
|
Production
Director
|
Marketing
Director
|
|||||||||||||||||||||||||
1
|
2
|
3
|
4
|
5
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
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1
|
2
|
3
|
4
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5
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6
|
7
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8
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9
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10
|
1
|
2
|
3
|
4
|
||
Project 1 Introduce TQM
|
HR Director
|
Production
Director
|
Marketing
Director
|
Project 2 Introduce EDI
|
Finance Director
|
HR Director
|
Memorandum
To: All staff
From: Sales Manager
Date: 23/06/11
Re: Commission Scheme
The newly agreed 10% commission scheme on sales will apply
from 1 July.
Signed:
Mary Smyth
Sales Manager
2007
Q2
Strengths (internal, present), Weakness (internal,
present),, Opportunity (external, future), Threats(external, future)
b)
·
A tool for planning
o
SWOT helps the business to prepare strategic and
tactical plans to turn weaknesses into strengths. To avail of opportunities and to be prepared
for threats
Q4.
Shareholders
|
||||||||||||||||||||||||||||
Board of
Directors
|
||||||||||||||||||||||||||||
CEO
|
||||||||||||||||||||||||||||
Finance Director
|
HR Director
|
Production
Director
|
Marketing
Director
|
|||||||||||||||||||||||||
1
|
2
|
3
|
4
|
5
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
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10
|
1
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2
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3
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4
|
||
Q7.
Allowing a person to achieve personal goals and realise
their potential.
(b)
1. Physiological needs
2. Safety needs
2008
Q5.
Agenda
1. Minutes from last meeting and matters arising
2.Chairpersons report
3.Auditors report
4.Dividend for 2012
5.AOB
Q6.
Strategic Planning
·
Long term planning
·
Prepared by top management
·
Plan to control 10% of US airline market
Tactical Planning
·
Short term planning
·
Prepared by middle management
·
Plan for airline to start flying Dublin to New
York in next 6 months
2009
Q2
Memorandum
To: Mary O’Brien, Managing Director
From: Peter Murphy, Marketing Manager
Date: 01/02/2012
Re: Sales Promotions
I recommend the following sales promotions to encourage
sales:
1. 3 for the price of 2 on selected stock
2. 10% off next purchase with purchases over €50
Signed: Peter
Murphy
Marketing Manager
Q7- Role
Manager takes a personal risk to their reputation – Managers at Renault Ireland reputation will be ruined if the company do not do well
- Aims
Manager aims to run the business- Mark Zuckerberg employess managers to take care of the day to day running of his business
2011
Q3AGM – Annual General Meeting, a company is legally required to have an AGM every year
EGM – Emergency General Meeting, if issues come up during the year the company will call an emergency meeting
Benefits:
1. Allows for face to face communication
2. There are lots of opinions on the issues being discussed as the meeting will not go ahead without the recommended quorum
Q4
(a) Number of subordinates working under one manager. This can be wide or narrow
(b)
(i) The type of work – difficult tasks requires a narrow
span
(ii) Experience of manager – experienced manager can have a
wide span
2012
Q.4A.
Giving employees jobs
The employer must pick competent, trustworthy and responsible employees who can do the job
B.
Empowers employees
The
employer gives the employees authority and responsibility to carry out work.
This will make the employee feel trusted and motivated
· Avoids overwork of one person
Although
ultimate responsibility will lie with the manager sharing the work load will
allow the manager focus on other areas of business
Q5.
1. Encourages teamwork in an organisation
Will improve staff morale as they are working together across
departments
2. Allows organisation to focus on projects
The organisation can put together staff from different department sto
complete a short term project
2013
Q5.Communication: The website provides opportunities for instant communication, both internally and externally. The Website can be used by management to communicate with customers, suppliers and staff.
E-business. Customers can buy on-line (i.e. online payments) and credit card payments can be taken.
Q10
Demotivated workforce as a result of the autocratic approach, lack of consultation and empowerment. Lack of trust; no delegation; low morale.
High labour turnover and re -training costs for the company.
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